Extended Stay America - Chicago - Midway at 7524 South State Road, Bedford Park, Illinois.

I know my review is lengthy, but hopefully I save someone from having the same horrible experience I had.

My stay started by checking in with the front desk clerk who informed me that despite listings online (through multiple different websites, trust me I did my research) there is no actual fitness room. I then asked if it was a safe area to go for a run outside to which she responded "well I wouldn't...". After double checking online that I wasn't remembering their ad incorrectly I noticed it also stated that they had an affiliation with a local fitness center, but when I asked I was told this hadn't been the case for a "few years". My first morning I was appalled to see that their "grab and go" breakfast was literally just two pots of coffee and a handful of granola bars, despite the photo online being significantly more stocked. The breakfast was place right inside of their entrance doors, which are not automatic, by the way. Have fun struggling to open these with your arms full of luggage. A few days into my stay I started to get concerned as to why my trash was never taken out and housekeeping was not tending to my room. While asking to replenish my toiletries (which keep in mind they only provide shampoo but no conditioner) I was informed that housekeeping only comes every 7 days. "What about in between stays...?" "Only every 7 days." Of course this prompted me to take a closer look at my room which is when I found dried blood stains on the comforter of the spare bed (thank god it was not the one I chose to sleep on) and giant stains throughout the carpet. I was also told that I was responsible for emptying my own trash in the trash room located on every floor and that I would have to wash my own towels in the laundry room behind the front desk. My nightmare concluded the day I checked out with missing property. I was scrambling to leave my room and get to work on time in the morning that I left some items in my room after I checked out. I remembered about my jacket as I walked into the parking lot and they made me another key to go upstairs and retrieve it, but I didn't notice that my ring was not on my finger until I was about 30 min away. I had taken my ring off to apply lotion to my hands and set it on the bedside table in front of the alarm clock- I can literally still picture it sitting there. I called into the hotel in a panic and Chaz, the front desk attendee, told me he would go upstairs to look for it. After a few minutes he returned to say that he could not find it. He got my contact information and said he would keep me posted. Long story short after two more phone calls and a return call from the manager Lauren, I was told that Chaz, the Assistant Manager Alonzo (I believe?) and housekeeping all looked for my ring but could not find it. I continued to state that it was my mistake I left it, but wanted to know their protocol for situations like this because I was filing a formal complaint for the MISSING, i.e not stolen, ring. As the HR Manager of a company I know what documentation needs to be provided to a customer after a complaint has been filed, but Lauren rudely responded "I don't have to provide you with anything." I then informed her that I would also be filing a police report for the missing item and that for the report they will need documentation, which she responded that she would not give me any sort of documentation. She then stated "my staff are not thieves" to which I reminded her to read the many reviews about this hotel online that state differently. Finally after more back and forth she told me all she could do was file an incident with the insurance company since it was "my word against hers" and then asked how she knew I wasn't trying to frame or plot against the hotel/staff. On top of dealing with the emotional distress of losing a family heirloom that was passed down to me she had the audacity to accuse me of misconduct and refused to show any empathy. Formal complaints were made to corporate, police report is in process, and a BBB review will be filed as well.